Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to
support@ondule.store.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Once your order is shipped, we will send you a tracking number via email. You can use this number on our tracking page to check the status of your delivery.
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. Additional customs charges may apply for international orders.
We offer returns and exchanges within 3 Days of delivery. Items must be in their original condition, unused, and with tags attached.
Refunds are processed within 5-7 business days after receiving the returned item. The amount will be credited to the original payment method.
Orders can only be modified or canceled within 24 hours of placement. After this time, processing begins, and changes may not be possible.
Yes! We frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media for updates.
If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery with photos of the issue. We will resolve it as soon as possible.
Yes, our customer support team is available 7 days a week. However, response times may be slightly longer on weekends and holidays.
Enter your discount code at checkout before completing your purchase. The discount will be applied automatically if the code is valid.